How should governments respond to Facebook’s Libra initiative?

"How governments should respond to Libra depends on how the company integrates the cryptocurrency into their larger business. We envision Libra being integrated into the company’s broader business model as a basis for offering financial services, or possibly an even broader set of services. Given the increasing social and economic power of large tech firms, governments should proactively start thinking of how to respond to these firms’ entrance into new industries."

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One-Stop Government Portals: Transformation or Navigation

E-government is seen as a promising approach for governments to improve their service towards citizens and become more cost-efficient in service delivery. This is often combined with one-stop government, which is a citizen-oriented approach stressing integrated provision of services from multiple departments via a single access point, the one-stop government portal. While the portal concept is gaining prominence in practice, there is little known about its status in academic literature. This hinders academics in building an accumulated body of knowledge around the concept and makes it hard for practitioners to access relevant academic insights on the topic. The objective of this study is to identify and understand the key themes of the one-stop government portal concept in academic, e-government research. A holistic analysis is provided by addressing different viewpoints: social-political, legal, organizational, user, security, service, data and information, and technical. As an overall finding, the authors conclude that there are two different approaches: a more pragmatic approach focuses on quick wins in particular related to usability and navigation and a more ambitious, transformational approach having far reaching social-political, legal, and organizational implications.

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Government services and business models

Mostly business models are discussed in relation to private firms (and electronic business), but can business models be useful for public firms (and electronic government)?

I think so. While there are large differences between public and private firms, they both have to deliver services to citizens or customers in an effective and efficient manner.

For (new) government services it is also relevant to discuss who the target users and,for example, differentiate between individuals/families and businesses. These services also require discussing the benefits of the services for the users, even when the services are obligatory. Moreover, for the delivery of government services the cooperation between different public organizations is also an important issue. This gets even more complicated when it involves public-private cooperation. Finally, while revenue models are different for government services, it is still important to get value for money.